FAQ: Ramune Soda Party Enamel Pins + More!
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What do I do if I am from the EU/Germany?

Germany: Unfortunately due to a new law that requires a license and proper sustainable packaging material to ship to the country, I am unable to ship to you. I think that the law is fantastic and a great effort to control the amount of packaging waste that enters the country, and I am slowly working towards being as sustainable as possible, but I am not financially able to acquire the license needed. Thank you for understanding!

EU: Due to recent VAT restrictions for all of the EU, VAT taxes must be collected on all packages going to the EU. In order to collect VAT you either have to be registered with the EU (which I am not) or you have to go a platform that will collect it for you.

Kickstarter does NOT collect VAT for me. Etsy DOES. If you are from the EU, it is best to pledge on the $1 “Thank You” tier to keep up to date on the updates on the campaign even after it is over, and that way I can reach out to you and we can set up pledges through Etsy. If you pledge through Kickstarter, I will NOT be able to collect VAT and it will be YOUR responsibility to pay it upon arrival. YOU take the risk of your package not arriving and/or being held at customs because of non-VAT payment.

Last updated: March 03, 2023 13:25

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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